Questions to Ask When Choosing a Garage Door Repair and Maintenance Company

Home and Garden - General
By: chadtaylor    
11-Jan-2016

Introduction:It pays to have a garage door maintenance and service company that you use exclusively. If they know your garage door, they can spot a problem faster and head off a big repair by keeping your garage door in great shape. You don't want to take chances with something as big and heavy as a garage door - you want to know that all the critical parts are in good shape. Plus, when the company know you as a valued customer, they're going to be ready to handle your emergency! Here are 5 questions to ask and things to consider when you choose your garage door company.

  • 01

    Are They Licensed?

    Most likely your state or municipality will require that a garage door company be a licensed contractor. That's your first assurance that they are following all the rules and have the knowledge to keep your garage in great shape.

  • 02

    Are They Insured?

    If there's a problem or an accident, do they have the necessary coverage to handle it? Are their crews covered by workman's compensation? These are fair questions to ask and, again, a way of judging their professionalism.

  • 03

    How Long Have They Been In Business?

    This question isn't a deal breaker, but if it comes down to choosing between a brand new company and one that has a proven track record, you know what the right choice is. Longevity in a marketplace is a sign that they are satisfying their customers and doing a good job.

  • 04

    How Long Will They Keep You Waiting?

    Ask about how they schedule a routine maintenance appointment. Will you get a window of 3 or 4 hours or more? That's not convenient. You'll find some companies will schedule in a one-hour time window so you don't have to wait around. Also ask about their average response time to an emergency - like when you need to be at the office and the door won't open or you just got home, parked the car and the door won't close. Again, many companies will do their best to respond within an hour.

  • 05

    How Did You Hear About the Company and Did You Do Your Homework?

    If you went eenie-meenie-miney-mo and called the company where your finger landed, start over. Ask friends and neighbors, but don't just rely on a recommendation. Check with the Better Business Bureau, the Registrar of Contractors and online sources like Angie's list. Read those reviews and see how the company you're considering stacks up.




Final Thoughts

Take some time selecting a garage door maintenance company and then give them a call for an annual inspection. Be present and watchful. Did they arrive on time? Are they professionally dressed and is their truck well stocked so if they find something they can fix it? Are they thorough? Do they make you understand any deficiencies they find? Are they professional in the way they deal with any problems they find and in the way they deal with you? Satisfied? Plan on having them come at least once a year to keep your garage door safe and keep the number handy in case you have a garage door emergency.


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