When silence is used in conflicts little is resolved until the people determine to open communication again. Conflict resolution takes thinking things through. Some individuals think if they keep quiet things will pass and it will be like the clouds passing through a sky with the outcome being clear. Rarely is silence used for very long before it becomes a bad idea unless people need a cooling down time. At that time then people have normalized their voices and their hurtful words they were going to say have been silenced. Most negotiators will recommend a short time for both in the conflict and then the silence should be broken to repair the difficulties.
If there is one party of the conflict who owns up to the fact that they are instigating the annoyances, that is only half of the problem solved. It takes two to disagree and two to repair those disagreements. determine if the other silent person needs some prompting to own up to their part in the conflict as well. Confront the problem rather than ridicule or blame the person not realizing they are part of the conflict. There is such a circumstance that person is not aware of that they were part of at all. Inquire how this denying person can solve such a conflict before telling them they are part of the conflict.
First and foremost look at yourself to examine what part you had in the conflict. If you are a third party and not in the mix of the conflict, you can be an arbitrator. Make sure your neutrality is an honest one and not one that you wish for only. Examining yourself and making some alternations is truly the only one that can change you. Do not delay if you discover you are indeed one who can begin a new path in a conflict. Admit those faults and do your very best to smooth over any of the spots you are rightfully able to.
For the person who says there is no problem; they might be so far removed from reality that they are like an ostrich putting his head in the sand to hide. Do not allow a person to keep that as the truth when it is not. Tell the circumstances and help them see the bumps in the other person's life that has created a soreness for them. Some people are not aware of the feelings of others. Those are known with a mental disorder and they could be informed they are part of the conflict so they can help resolve it.
Looking for support people is a good way to handle conflicts. Brain storming is used in huge businesses and is very successful. Some conflicts need more than just one neutral person to settle them. Recall people with good level heads to help in the conflict you are trying to resolve. Using this method is widely used so find some one who has had behavior modification experience and lessons in several people doing specific work to repair a conflict too big for one person to handle. Be wise in the selection of the others you introduce into the fixing of the conflict. Not everyone is good at that task.
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