Comcast is a cable company that services numerous business and residential areas around the country. Here are five things I wish I knew about Comcast before I became one of their customers.
Customer service is one area where Comcast is seriously lacking. Comcast has a customer service guarantee, but in all honesty, it doesn't mean much. I have called Comcast with problems and had to make multiple phone calls and spend more than an hour on the phone; however, very seldom am I offered any discounts, credits or complimentary services.
I have been with Comcast for almost two years. Never in my life have I had this many service interruptions. All of my services are down periodically every month. The total outage time for each service is usually 36 hours per month-I keep a journal detailing the 'work in your area' outages. In one instance, Comcast was working on the pole that services my home and other homes nearby. When the technician was done with the work, he forgot to hook my service back up. The result was a two day outage. Comcast didn't credit my bill for the time I was without services.
Comcast is very strict about due dates, but they do have a program that gives you a little leeway. One service that they do offer customers is a 7 day extension if you can't make your payment by the disconnection date. You have to call Comcast and speak to a customer service agent to get the extension. You can do this once every three months.
In my area, having to get a Comcast technician to make a service call is a nightmare. The average wait is at least two days. The technicians are given a four hour time block to show up. We have had service calls cancelled without Comcast letting us know, so we sat home for that entire time block for nothing. Technicians here are less than professional. Comcast advertises that technicians wear shoe covers when entering a home, but I haven't ever seen these. I have mopped more water and swept more dirt off my hardwood floors after technicians leave than what I care to think about.
On Demand is one service that I truly enjoy that Comcast offers. Many shows and movies are free; others cost $1 to $5, not including special sporting events that are much more expensive. While the selection of shows has diminished since Comcast introduced Xfinity, there are still numerous shows that we enjoy watching at our leisure. "19 Kids and Counting", "Mickey Mouse Club House", "Meet the Browns", and "Ghost Hunters" are some of the shows available.
Although Comcast has issues, they are the only cable company in this area, so I must continue to use their services.
I believe every single horror story I hear about Comcast! I have a 5 subject notebook almost full with details about my experiences. In almost 2 years, I haven't had a single month when I haven't had to call Comcast about a service outage or issue!
I have a family member who has been through hell dealing with Comcast. The lack of professionalism is appalling. You wouldn't believe it if I said it were fiction.
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